Today the modern enterprise is an Enterprise of Things. Our client is on a mission to secure the Enterprise of Things with active defense by identifying, segmenting, and enforcing compliance of every connected thing. In real time. Our client’s unified security platform enables enterprises and government agencies to focus on Zero Trust segmentation, IT/OT convergence and OT/ICS innovation.

Be part of their exciting future as our client secures the world with its products. They are looking for resourceful and gritty individuals to collaborate as one team while ensuring a world-class customer experience. They are cyber-obsessed about addressing the world’s most challenging security problems. Innovation starts here, everyone’s ideas are valued, visionaries welcomed!

What You Will Do:

Our client is seeking an experienced manager to lead our Technical Documentation Team. This role reports to the Vice President of Product Operations. The right candidate will have a love of technology as well as a master of the written word and have experience managing a globally diverse technical documentation team. The right candidate has experience evolving a documentation team to meet the growing demand for SaaS-based customer solutions.

Responsibilities:

  • Define writing projects and set team and shared goals.
  • Lead and develop your team of Technical Writers.
  • Track and manage multiple projects and releases.
  • Utilize analytics and feedback to measure documentation quality and effectiveness.
  • Help to shape and deliver content strategies that drive continuous improvement and customer satisfaction.
  • Collaborate with Product Managers, Product Owners, Engineers, Sales Enablement and User Experience teams to plan modern documentation deliverables such as context-sensitive help, UI text, and on-boarding content.
  • Identify and drive opportunities to improve efficiency.

 Experience/Skills Required:

  • A minimum of 5 years of experience planning and delivering customer-focused documentation.
  • Experience managing people and globally diverse teams working on different projects.
  • Experience working directly with engineering teams on products for a technical audience, such as Security and IT professionals.
  • Strong command of technical nuances of the English language
  • Experience working in an agile programming environment.
  • Experience transitioning documentation platforms for SaaS products.
  • Experience with outcome-based documentation (how to solve problems vs task list)
  • Experience with Zoomin, Heretto, and WebWorks strongly preferred.

What Working for Our Client Will Offer You:

  • Competitive compensation and benefits – we cover 95% of employee and dependents’ benefits premiums (US only), 401K match, generous PTO policy, and much more
  • Collaborative and innovative environment – make an impact on worldwide security while working on the hottest technology
  • Leadership that supports and encourages professional growth and development

To apply for this job email your details to kmarler@marlersearchgroup.com